This Shipping & Delivery Policy explains where we ship, how orders are processed and fulfilled, estimated delivery times, tracking, shipping charges, delays, address changes, and what to do if there is a problem with your delivery.
1. Where We Ship
Battery Operated Toys currently ships only within the United States.
At this time, we do not offer international shipping.
Availability of shipping to certain U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or other restricted or remote locations may depend on the product, fulfillment location, and shipping carrier.
If we are unable to ship an order to the address provided, we will contact you using the information associated with your order.
2. Order Processing and Fulfillment
Orders placed through Battery Operated Toys may be processed and fulfilled by our third-party fulfillment partners. This means products may be stored, processed, packaged, and shipped from third-party fulfillment facilities. Depending on product availability, an order may be fulfilled from a U.S.-based or other fulfillment facility.
After an order is successfully placed:
- •The order is submitted for processing and fulfillment.
- •Product availability and shipping information are confirmed.
- •Once the order has shipped, tracking information will be provided when available.
Order processing time and shipping/transit time are separate. An estimated delivery date shown at checkout or after shipment may include both processing and carrier transit time, depending on the information available.
3. Estimated Shipping & Delivery Times
Delivery times vary depending on factors including:
- •Product availability
- •Location of the fulfillment warehouse
- •Destination within the United States
- •Shipping method selected or available
- •Shipping carrier
- •Carrier network conditions
- •Holidays and peak shopping periods
- •Weather or other events outside our reasonable control
The estimated delivery timeframe displayed at checkout, on the product/order page, or in your shipping confirmation should be treated as the applicable estimate for your specific order, where provided.
Please note that all delivery dates are estimates and are not guaranteed delivery dates, unless expressly stated otherwise. Delivery varies by product and fulfillment route.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- •Product
- •Package size and weight
- •Delivery destination
- •Fulfillment location
- •Available shipping method
If a free-shipping promotion or minimum-order threshold is offered, the applicable terms and eligibility requirements will be displayed on the website or during checkout.
A total cart value of 99$ is required to avail free shipping. (Subject to change with or without prior notice as per store's discretion)
5. Order Tracking
Once tracking information becomes available, customers may receive a shipping confirmation email containing the tracking number and/or tracking link.
Customers may also use the Track Your Order page on the Battery Operated Toys website.
Depending on the order, tracking information may include:
- •Order status
- •Shipping status
- •Shipping carrier
- •Tracking number
- •Estimated delivery date, when available
- •Latest available tracking update
- •A link to track the package through the applicable shipping carrier
Tracking information may not become active immediately after a shipping label is created. Please allow time for the carrier to receive and scan the package.
6. Multiple Packages or Shipments
An order containing multiple products may be fulfilled from different warehouses or fulfillment locations.
As a result:
- •Items from the same order may arrive separately.
- •Packages may arrive on different dates.
- •Different shipping carriers may be used.
- •You may receive more than one tracking number.
Receiving only part of your order does not necessarily mean that the remaining items are missing.
Please review all available tracking information before submitting a support request for a missing item.
7. Shipping Carriers
The shipping carrier used for an order may vary depending on the product, fulfillment location, destination, and available shipping method.
Orders may be transported or delivered by third-party postal and courier services.
Once your package has been transferred to a carrier, tracking updates and estimated delivery dates are generally provided based on information received from that carrier.
Battery Operated Toys does not guarantee that a particular carrier will be used unless expressly stated during checkout.
8. Delivery Delays
While we work with our fulfillment partners and shipping carriers to have orders delivered within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- •Carrier delays
- •Severe weather or natural disasters
- •High seasonal or holiday shipping volumes
- •Fulfillment or inventory delays
- •Incorrect or incomplete shipping information
- •Transportation disruptions
- •Carrier service interruptions
- •Events outside our reasonable control
If we become aware that an order cannot be shipped within the timeframe promised at the time of purchase, we will provide the customer with applicable options regarding the delay, which may include consenting to a revised shipping timeframe or canceling the affected unshipped order for a refund, as required by applicable law.
9. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify:
- •Recipient name
- •Street address
- •Apartment, suite, or unit number
- •City
- •State
- •ZIP Code
- •Contact information
If you discover an error in your shipping address, contact Order Support immediately.
We will make reasonable efforts to request an address correction if the order has not yet been processed or shipped. However, address changes cannot be guaranteed once fulfillment has begun.
Battery Operated Toys is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.
Additional shipping or reshipment charges may apply where an order is returned or requires reshipment because of an incorrect or incomplete customer-provided address.
10. Lost or Missing Packages
If your tracking information indicates that your package is still in transit but appears significantly delayed, please first review the latest carrier tracking information.
If there has been no meaningful tracking update for an extended period, please submit an Order Support Request through our website.
Provide:
- •Order number
- •Details of the issue
- •Any relevant tracking information
Our support team will review the shipment information and, where appropriate, coordinate with the fulfillment partner or shipping carrier to investigate.
The resolution available will depend on the circumstances of the shipment and applicable policies and law.
11. Package Marked “Delivered” but Not Received
If tracking shows your package as Delivered but you cannot locate it:
Please check around the delivery location, including entrances, porches, mailrooms, parcel lockers, reception areas, garages, and other secure locations. You should also check with household members, neighbors, building management, or anyone else who may have accepted the package.
Carrier tracking systems may occasionally update shortly before the package is physically located or completed at the delivery address.
If you still cannot locate the package, submit an Order Support Request as soon as possible so we can review the available delivery information and determine the appropriate next steps.
12. Damaged Packages or Products
If an item arrives damaged, defective, or materially affected during shipping, please submit an Order Support Request promptly after delivery.
Please include:
- •Order number
- •Description of the issue
- •Clear photographs of the product
- •Photographs of the shipping package and label, where relevant
- •Video evidence, if reasonably necessary to demonstrate the issue
Please retain the product and original packaging while your request is being reviewed.
Depending on the circumstances and applicable policy, a resolution may include a replacement, refund, or other appropriate remedy.
For full eligibility requirements and procedures, please refer to our Returns & Refunds Policy.
13. Missing or Incorrect Items
If your order arrives with:
- •An item missing
- •The wrong item
- •An incorrect quantity
- •A product different from what was ordered
please submit an Order Support Request with your order number and supporting photographs where applicable.
Before reporting a missing item, please check whether your order was divided into multiple shipments, as products may arrive separately.
14. Order Changes and Cancellations
Orders may begin processing shortly after they are placed.
If you need to change or cancel an order, please contact Order Support as soon as possible.
We cannot guarantee that an order can be modified or canceled once it has entered fulfillment or has been shipped.
If an order has already shipped, any return or refund request will be handled in accordance with our Returns & Refunds Policy, subject to applicable law.
15. Failed, Refused, or Undeliverable Deliveries
A shipment may be returned to the sender or fulfillment facility if:
- •The shipping address is incorrect or incomplete
- •The carrier cannot access the delivery location
- •Delivery attempts are unsuccessful
- •The package is refused
- •The package is not collected within the carrier's required timeframe
If this occurs, please contact Order Support.
Any reshipment, replacement, refund, or additional shipping charge will be determined based on the circumstances, the reason for the failed delivery, fulfillment/carrier requirements, and applicable law.
16. Third-Party Fulfillment and Shipping
Battery Operated Toys uses third-party fulfillment, logistics, and shipping service providers, which may include various shipping carriers, to process and deliver orders.
These third parties may perform functions including:
- •Warehousing
- •Order fulfillment
- •Packaging
- •Shipment processing
- •Transportation
- •Final-mile delivery
- •Tracking services
Although third parties may physically fulfill and transport an order, Battery Operated Toys remains the customer's point of contact for order-related support through our website.
Customers experiencing an issue with an order should use our Order Support service rather than contacting a fulfillment warehouse directly.
17. Returns and Refunds
Shipping and delivery issues that result in a request for a return, replacement, exchange, or refund are subject to our separate Returns & Refunds Policy and applicable law.
Please review that policy for information regarding:
- •Return eligibility
- •Return timeframes
- •Damaged or defective products
- •Incorrect items
- •Refund processing
- •Exchanges or replacements
- •Return shipping requirements
18. Need Help With an Order?
For questions or problems involving an existing order, please use:
Order Support
You will be asked to sign in, select the relevant order, choose the type of issue, and submit the necessary information to our support team.
For general business or wholesale enquiries that are not related to an existing order, please use our Contact Us page.
