Frequently Asked Questions
Find quick answers to common questions about our products, shipping, returns, and support.
1. Where do you ship?
We currently ship within the United States only. International shipping is not available at this time.
2. How long does delivery take?
Delivery times vary depending on the product, fulfillment location, shipping method, and destination. The estimated delivery timeframe for your order will be provided where available. Please see our Shipping & Delivery Policy for more information.
3. How can I track my order?
Visit our Track Your Order page and enter your order information or verify your email address. Once your order has shipped, you can view the latest status, carrier information, estimated delivery date, and available tracking link.
4. Why did only part of my order arrive?
Items in the same order may be fulfilled from different locations and shipped separately. You may receive multiple packages, tracking numbers, and delivery dates.
5. Can I change or cancel my order?
Please submit an Order Support request as soon as possible. Changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
6. Can I return a product?
Eligible unused products may qualify for return according to our Returns & Refunds Policy. All returns require prior authorization. Certain products are Final Sale and cannot be returned for change-of-mind reasons.
7. Can I return a product that uses replaceable batteries?
Products designed to operate using replaceable or removable batteries are Final Sale and cannot be returned or exchanged for change of mind. This does not affect remedies that may apply to qualifying damaged, incorrect, or materially defective-on-arrival products.
8. What should I do if my product arrives damaged or I receive the wrong item?
Submit an Order Support request promptly. Please keep the product and packaging, as photographs, videos, the shipping label, or other supporting information may be required.
9. My tracking says “Delivered,” but I haven't received my package. What should I do?
Check around the delivery location, mailroom, parcel lockers, household members, neighbors, or building management. If you still cannot locate the package, submit an Order Support request so the delivery can be reviewed.
10. Are batteries included with my purchase?
Battery requirements vary by product. Please check the individual product description and specifications before ordering. Unless specifically stated, do not assume batteries are included.
11. Do you provide product assistance or troubleshooting?
Battery Operated Toys does not provide product setup, assembly, repair, maintenance, or technical troubleshooting services. If you believe an item arrived materially defective or damaged, please submit an Order Support request.
12. Do your products come with a warranty?
Unless expressly stated on a specific product listing, Battery Operated Toys does not provide a voluntary written product warranty or extended warranty. Any applicable rights that cannot legally be excluded remain unaffected.
13. How do I get help with an existing order?
Sign in and visit Order Support, select the relevant order, choose your issue, and submit the form. You will receive a Support Ticket Number for reference.
14. How do I contact you for a general or wholesale enquiry?
Use our Contact Us form and select either General Enquiry or Wholesale Enquiry. For problems involving an existing order, please use Order Support instead.
